This statement explains which personal data I process when you visit this website, get in touch, or work with me as a coaching client. It also explains why, for how long and what you can ask of me. Langeveld Coaching is based in the Netherlands, so the General Data Protection Regulation (GDPR, in Dutch: AVG) and Dutch law apply.

1. Who is responsible

The controller for your personal data is:

Langeveld Coaching
Gabriel Langeveld
Trompenburgstraat 135-3
1079 TW Amsterdam, the Netherlands
Chamber of Commerce (KvK): 42155610
Email: gabriel@langeveldcoaching.com

I run this practice on my own, so any question about your data comes to me directly.

2. What data I process

When you get in touch. Your name and email address, your phone number, organisation and role if you share them and whatever you tell me about your situation or question. Messages sent through the contact form reach me via my website host, Netlify, which keeps a copy until I delete it.

When we work together. Contact and billing details (including those of a sponsoring organisation, where one pays for the coaching), the agreements we make and my session notes. Notes are brief, kept for continuity between sessions and seen by me only. If an organisation arranges the coaching for you, I may receive your name, role and contact details from that organisation. I also keep the contact details of the people I deal with at a sponsoring organisation.

Sensitive subjects. A coaching conversation sometimes touches on health or other personal matters. I only write such things down when it is needed for our work and you have explicitly agreed. You can withdraw that consent at any time.

Recordings. I only record a session with your explicit consent, asked for beforehand. I use a recording only for my own professional development, for example for my ICF credential. I share it only with an ICF assessor or my mentor coach, who are bound to confidentiality.

Assessments. If we decide to use a psychometric assessment (such as IDI or Hogan), your answers are processed by the provider of that assessment. I will tell you beforehand which provider it is and ask for your consent.

When you visit this website. This site uses no cookies, no analytics and no tracking tools. Its fonts and images are stored on the site itself, so your visit is not passed on to third parties. The company hosting the website may keep standard server logs (such as IP address and time of visit) for a short period, for security and to keep the site running.

3. Why and on what legal basis

• To reply to your message and plan a first conversation: at your request, before entering into an agreement and my legitimate interest in responding to enquiries (Art. 6(1)(b) and (f) GDPR).
• To deliver the coaching we agreed on: performance of the agreement (Art. 6(1)(b) GDPR).
• To invoice and keep accounts: legal obligation (Art. 6(1)(c) GDPR).
• Contact details of people at a sponsoring organisation: my legitimate interest in carrying out the engagement with that organisation (Art. 6(1)(f) GDPR).
• Notes on health or other sensitive subjects, recordings and assessments: your explicit consent (Art. 6(1)(a) and 9(2)(a) GDPR).
• Server logs: legitimate interest in a secure, working website (Art. 6(1)(f) GDPR).

You never have to give me personal data. Without your contact details I can't reply to you, though. Without the details needed for the agreement and invoicing we can't work together. I use your data for these purposes only. I do not use it for advertising or profiling, I make no automated decisions about you and I never sell your data.

4. Confidentiality in coaching

What we discuss stays between us. I share nothing about the content of our conversations with anyone, including an employer or sponsor who pays for the coaching, unless you give explicit permission beforehand. Where a sponsor is involved, we agree in writing, before we start, what (if anything) is reported back, for example that sessions have taken place.

The only exceptions are a legal obligation to disclose, or a concrete risk of serious harm to you or others. This follows my coaching agreement and the ICF Code of Ethics.

Like most professional coaches, I sometimes reflect on my work with a supervisor or fellow coaches. I always do this anonymously, so you can't be identified.

5. Who else processes your data

I use a small number of service providers to run the practice:

• my email provider and Netlify, which hosts this website and delivers the contact form;
• the video-calling platform we agree on for online sessions;
• accounting software and, where applicable, my bookkeeper or accountant;
• assessment providers, only with your consent (see section 2).

Where these parties process data on my behalf, I have a data processing agreement with them or rely on their standard terms that meet GDPR requirements. I share data with others only with your consent or when the law requires it.

6. Data outside the European Economic Area

I aim to keep your data within the EEA. Some providers, such as Netlify and video-calling platforms, may process data in the United States or elsewhere. In that case the transfer relies on an adequacy decision of the European Commission (such as the EU-US Data Privacy Framework) or on the European Commission's Standard Contractual Clauses.

7. How long I keep it

• Messages that don't lead to working together: deleted within 12 months, including the copy at Netlify.
• Session notes: deleted no later than 2 years after our last session, or earlier if you ask.
• Recordings: deleted as soon as the purpose you agreed to is fulfilled and no later than 12 months after the session.
• Invoices and financial records: 7 years, as required by Dutch tax law.
• Server logs: kept by the hosting provider for a short period only.

8. Security

I take appropriate technical and organisational measures to protect your data, such as password-protected devices and accounts and secure storage of session notes.

9. Your rights

You may ask me to show you the data I hold about you, to correct or delete it, to restrict its use, or to send it to you or someone else in a usable format. You may also object to processing based on legitimate interest and withdraw consent at any time. Withdrawing consent doesn't affect what I did with your data before. An email to gabriel@langeveldcoaching.com is enough. I respond within one month, or let you know within that month if I need more time for a complex request.

If you feel I have handled your data incorrectly, please tell me first. You also have the right to file a complaint with the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens (autoriteitpersoonsgegevens.nl).

10. Changes

I may update this statement as the practice evolves. The current version is always on this page, with its date at the top.

These general terms and conditions set out the standard framework for working with Langeveld Coaching. The scope, format and fees of each engagement are agreed individually in a written proposal or coaching agreement (the "Individual Agreement"). Where the two differ, the Individual Agreement prevails.

1. Definitions and scope

"Coach" means Gabriel Langeveld, trading as Langeveld Coaching, registered with the Dutch Chamber of Commerce under number 42155610. "Client" means the person being coached. "Sponsor" means an organisation or person who commissions or pays for coaching on behalf of the Client.

These terms apply to all offers, agreements and services of the Coach. General terms of the Client or Sponsor do not apply unless the Coach has accepted them in writing.

2. Nature of coaching

Coaching is a collaborative process that supports reflection, clarity and the Client's own choices. The Coach works according to the ICF Code of Ethics and commits to best efforts; no specific outcome is guaranteed. The Client remains responsible for their own decisions and actions, including those informed by the coaching.

Coaching is distinct from therapy, psychological treatment and medical, legal or financial advice and does not replace them. If another professional would serve the Client better, the Coach will say so and refer where appropriate.

3. Engagements with a Sponsor

• Before the start, Coach, Client and Sponsor agree in writing on goals, roles and what (if anything) is reported to the Sponsor.
• Reporting is limited to high-level information, such as sessions held and overall progress and only with the Client's consent. The content of conversations stays confidential.
• If the Client's development and the Sponsor's goals start to pull in different directions, the Coach raises this openly with both.

4. Confidentiality

Everything discussed in coaching is confidential. The Coach shares nothing with third parties without the Client's explicit prior consent, except where the law requires disclosure or where there is a concrete risk of serious harm to the Client or others. In team coaching, confidentiality ground rules are agreed with all participants at the start.

5. Fees and payment

Fees are set out in the Individual Agreement and are exclusive of VAT, unless stated otherwise. Invoices are payable within 14 days of the invoice date. For programmes, fees may be invoiced in advance or in agreed instalments. If payment is late, the Coach may charge statutory interest and reasonable collection costs as permitted by Dutch law, after a written reminder.

6. Rescheduling and cancellation

Sessions are scheduled by mutual agreement. The Client may reschedule or cancel a session free of charge up to 24 hours before it starts. A session cancelled within 24 hours, or missed without notice, counts as held and is charged, unless caused by force majeure. If the Coach needs to reschedule, a new date is agreed at no extra cost.

7. Duration and early termination

An engagement runs for the term set in the Individual Agreement. Either party may end it early by written notice (email is sufficient). Sessions already held are charged; any unused part of a prepaid programme is refunded, less costs already incurred. The Coach may also end an engagement for good cause, for example when continuing is not in the Client's interest and will explain why and refer where appropriate. With a Sponsor involved, notice goes to both Client and Sponsor.

8. Liability

The Coach is liable only for direct damage resulting from an attributable failure to perform the agreement and up to the amount invoiced for the engagement concerned. The Coach is not liable for indirect or consequential damage, such as lost profit, or for damage resulting from decisions the Client makes based on the coaching. These limitations do not apply in case of intent or deliberate recklessness on the part of the Coach.

9. Consumers

A Client who engages the Coach as a private individual, outside a profession or business, has a statutory right of withdrawal of 14 days after concluding the agreement. If sessions start at the Client's request within that period, a proportionate amount is due for what has already been delivered. Mandatory consumer protection under Dutch law always applies.

10. Intellectual property

Models, exercises and materials the Coach shares remain the Coach's intellectual property. The Client may use them for personal development within and after the engagement, but may not publish or distribute them without written permission.

11. Privacy

Personal data is processed in line with the GDPR, as described in the Privacy Statement.

12. Complaints, governing law and disputes

A complaint is best raised with the Coach first, by email. The Coach responds within 14 days and aims to resolve it together.

These terms and every Individual Agreement are governed by Dutch law. Disputes are submitted to the competent court in Amsterdam, unless mandatory law provides otherwise.

13. Changes

The Coach may amend these terms. The version applicable to an engagement is the one in force when the Individual Agreement was concluded.

1. Identity

Trade name: Langeveld Coaching
Owner: Gabriel Langeveld
Legal form: sole proprietorship (eenmanszaak)
Activity: executive and leadership coaching
Address: Trompenburgstraat 135-3, 1079 TW Amsterdam, the Netherlands
Chamber of Commerce (KvK): 42155610
VAT number: NL005543994B54
Email: gabriel@langeveldcoaching.com

2. Professional standards

Gabriel Langeveld holds the Associate Certified Coach (ACC) credential of the International Coaching Federation (ICF) and works according to the ICF Code of Ethics (coachingfederation.org).

3. Intellectual property

All content on this website, including texts, photographs and design, belongs to Langeveld Coaching unless stated otherwise. Please ask for written permission before reproducing any of it.

4. Disclaimer

The information on this website is general in nature and is no substitute for coaching or for professional advice. I take care to keep it accurate and current, but cannot guarantee that it is complete or error-free and accept no liability for decisions based on it. Links to other websites are provided for convenience; I have no control over their content.

5. Applicable law

This website and its use are governed by Dutch law. Disputes are submitted to the competent court in Amsterdam, unless mandatory law provides otherwise.

Questions? Write to gabriel@langeveldcoaching.com.